Jim Nelson has worked in the data processing and telecommunications industry for over 20 years. His experience ranges from building businesses within established companies to successfully building a worldwide sales and applications team from startup to successful IPO. Jim has demonstrated a mastery of complex sales that require selling to C-level executives, user executives such as Vice President of Support and IT.
In addition to Jim's sales expertise he has a seasoned General Management background with experience in leading a mission critical Support Services organization with over 100 employees worldwide and a focused Product Development Group. Jim has significant experience in managing Revenue attainment, profitability and customer satisfaction.
During his career he has personally sold and built organizations to sell products including; IBM mainframe computers, ROLM/IBM enterprise phone systems, Aspect mission critical Automatic Call Distribution Systems and complex client server call center solutions from apropos.
His achievements include:
Aspect Communications: Starting and leading a Federal Government team that led to an initial award of $71 million commitment and over 5 years reached over $200 million in actual revenue. The major sale of this effort was also the single largest Automatic Call Distribution sale ever in the industry for the Internal Revenue Service.
Aspect Communications: Built and led the Independent Distribution Organization from start to a run rate of $9 million per year.
Aspect Communications: Managed and led the Customer Operations Organization responsible for customer support activities including field service, support call center, support planning and product introduction planning. Chaired the Worldwide Customer Satisfaction Council which managed customer satisfaction metrics resulting in product, resource and employee compensation decisions.
Apropos Technology: Increased sales from $500k to $20 million in 4 years resulting in a successful IPO. Built a well respected Sales and Applications team geared for for complex sales with an average contract value of $400k. Major customers included; Nokia, Remedy, Veritas, 3COM, Nestles, Fujitsu, Pfizer, Chase Chemical, Seagate Software and Abbot Labs.
Genesys Telecommunications: Recruited as Central Region VP covering 1/3 of North America geography. After rebuilding central region was promoted to corporate position in San Francisco leading the worldwide initiative for mid market. This position which requires a bi-weekly commute to San Francisco supports Genesys' strategy to break out of its stronghold in enterprise to the mainstream mid market. Results to date include the establishment of a mid market baseline plan and strategic partnerships including Microsoft for their CRM initiative.